Regional Medical Center

Key Metrics

65%
Reduction in patient scheduling time
40%
Improvement in care team collaboration
89%
HIPAA compliance score achievement

Challenge

A leading regional medical center with 450+ physicians and 1,200 staff members struggled with fragmented patient data across multiple systems. Patient information was scattered between EMR systems, scheduling platforms, and billing software, creating inefficiencies in care coordination and patient experience. The organization faced disconnected systems, manual processes, scheduling inefficiencies, compliance concerns, and poor patient experience.

Solution

Reevo CRM implemented a comprehensive Salesforce Health Cloud solution that unified patient data and streamlined care workflows

Trust as Our Foundation

We earn your confidence through proven Salesforce Summit Partner expertise,  In return, we trust your commitment to collaborate.

Speed with Precision

We deliver timely implementations - quick-start packages and custom setups - without compromising quality.

Reliable Communication

From discovery to optimization, we maintain open, responsive dialogue through our Client Portal, where you access project updates, support tickets, and adoption resources like training videos and hands-on exercises.

Adoption for ROI

A tool is only as powerful as its users. Beyond implementation, we guide your team with tailored adoption programs.

Patient 360 Implementation

Consolidated patient data from all 7 systems into unified Health Cloud profiles with comprehensive patient timelines and real-time EMR synchronization.

Care Coordination Platform

Built custom care team collaboration tools with secure messaging, automated care plan creation, and provider network management.

Automated Scheduling System

Deployed intelligent appointment scheduling with patient self-service portal and automated reminders.

HIPAA Compliance Framework

Established field-level encryption, role-based access controls, and compliance dashboards for ongoing monitoring.

Mobile Care Delivery

Developed mobile applications for physicians and patients with offline access and telehealth integration.

Implementation Process

Phase 1: Discovery & Planning (4 weeks)

Conducted workflow analysis, mapped data flows, and developed compliance strategy.

Phase 2: Core Platform Build (8 weeks)

Configured Health Cloud, built system integrations, and established security frameworks.

Phase 3: Care Coordination Tools (6 weeks)

Developed collaboration features and automated workflow triggers.

Phase 4: Patient-Facing Features (4 weeks)

Launched patient portal and deployed mobile applications.

Phase 5: Training & Go-Live (2 weeks)

Conducted staff training and managed phased rollout.

Results & Impact

65% Reduction
In patient scheduling time (from 15 minutes to 5 minutes average)
40% Improvement
In care team collaboration scores (internal survey)
89% HIPAA compliance
Score achievement (up from 62%)

Transform Your Healthcare Organization