Industrial Equipment Maintenance Company

Key Metrics

47%
Reduction in sales cycle length
83%
Increase in lead conversion rates
65%
Improvement in customer retention

Challenge

A rapidly growing SaaS platform company with 200+ employees struggled with disconnected sales and customer success processes. Lead data was fragmented across marketing automation, CRM, and support systems, creating visibility gaps and customer experience inconsistencies.

Solution

Reevo CRM implemented Sales Cloud and Service Cloud integration with advanced automation

Trust as Our Foundation

We earn your confidence through proven Salesforce Summit Partner expertise,  In return, we trust your commitment to collaborate.

Speed with Precision

We deliver timely implementations - quick-start packages and custom setups - without compromising quality.

Reliable Communication

From discovery to optimization, we maintain open, responsive dialogue through our Client Portal, where you access project updates, support tickets, and adoption resources like training videos and hands-on exercises.

Adoption for ROI

A tool is only as powerful as its users. Beyond implementation, we guide your team with tailored adoption programs.

Unified Customer Platform

Consolidated lead and customer data into comprehensive account profiles with engagement history and product usage analytics.

Sales Process Automation

Built intelligent lead scoring, automated opportunity progression, and sales forecasting with pipeline analytics

Customer Success Integration

Deployed proactive retention workflows, health scoring, and automated renewal processes with usage-based triggers.

Implementation Process

Phase 1: Discovery & Strategy

Analyzed sales processes, mapped customer journey, and identified automation opportunities.

Phase 2: Sales Cloud Configuration

Built lead management workflows, opportunity tracking, and forecasting capabilities.

Phase 3: Service Integration

Implemented customer success tools and automated retention processes.

Phase 4: Analytics & Deployment

Created performance dashboards and executed team training.

Results & Impact

62% Increase
In first-time fix rates (from 58% to 94%)
38% Reduction
In average response time (from 4.2 hours to 2.6 hours)
51% Improvement
In technician utilization (from 68% to 103% of capacity)

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